Privacy Policy
1. Purpose
The purpose of this policy is to communicate clearly the personal information handling practices of Ikigai Contractors in accordance with relevant legislation.
2. Introduction
Ikigai Contractors is committed to ensuring the privacy of individuals. Ikigai Contractors complies with the following: National Privacy Principles – Australian Privacy Act 1988, Privacy Amendment (Private Sector) Act 2001. This policy outlines the way Ikigai Contractors collects, uses and discloses personal information, and the procedures that allow access to this information.
3. Body of policy
All personal information that is collected and held by Ikigai Contractors is dealt with in a consistent manner and every effort is made to maintain its security.
Ikigai Contractors collects and holds personal information about individuals who interact with Ikigai Contractors through our contact form and enquiry system. This information typically includes name, address and telephone details, email address, and project enquiry details. This information facilitates the provision of Ikigai Contractors services and allows Ikigai Contractors to contact individuals regarding their construction project enquiries.
Personal information where required by law will be disclosed.
3.1 Collection
Ikigai Contractors will only collect information from individuals when it is reasonably necessary for the performance of its functions and activities, and all such collection will be subject to this policy. The information collected will depend on the individual's relationship with Ikigai Contractors. Sensitive information will only be collected if the individual gives consent or if it is required by law. ("Sensitive information" means information about an individual's racial or ethnic origin, political opinions, membership of a political, professional or trade association, philosophical beliefs or affiliations, membership of trade union, sexual preferences or practices, or criminal record).
'Cookies' – Ikigai Contractors may make use of first-party cookies, such as Google Analytics, to gather valuable information about marketing activity and how users move around the website. This enables us to understand how the site is used and to make improvements. The information we gather by use of cookies does not include personally identifying information.
3.2 Use
Ikigai Contractors uses personal information for the purpose for which it was collected. This information may be used for secondary purposes which directly relate to the primary purpose of collection. For example, an individual may be required to fill in a contact form to request a project enquiry and Ikigai Contractors may use these contact details to send information regarding, or related to, this enquiry.
Contact information held by Ikigai Contractors may also be used to inform individuals of special offers or additional services provided by Ikigai Contractors. Where required or appropriate, the individual contacted will be provided with the option of not receiving further communication of this nature from Ikigai Contractors in the future.
3.3 Disclosure
Ikigai Contractors does not sell any of the personal information it collects. Ikigai Contractors will disclose personal information for the primary purpose for which it was collected or for a secondary purpose if it directly relates to the primary purpose.
Information will not be disclosed where to do so would breach other statutory or legal obligations.
3.4 Security
Ikigai Contractors undertakes to protect personal information from unauthorised use, access, disclosure and alteration. Staff must comply with Ikigai Contractors's policy on the handling of personal information. IT protection systems and internal procedures are also utilised to protect the personal information held by Ikigai Contractors.
3.5 Correction
Ikigai Contractors seeks to maintain the accuracy of personal information. Individuals are encouraged to contact Ikigai Contractors if the information held is incorrect or to notify Ikigai Contractors if personal information has changed. Changes to personal details can be made by contacting Ikigai Contractors through our website contact form.
3.6 Period of retention
Information will be held until there is no longer a business or legal need to retain it. Ikigai Contractors shall not retain the personal information of any person for longer than necessary.
3.7 Access
A request in writing from that individual will be required to access their information. Access will be provided unless the request is unreasonable or the Australian National Privacy Principles permit or require Ikigai Contractors to decline that access. As permitted by law, a fee may be requested to cover the cost of access. That individual, prior to any such request, should check any queries regarding an individual's personal online information.
4. Particular provisions and information use
In addition to the above, the following provisions apply:
4.1 Analytics
Ikigai Contractors may use Google Analytics to gather valuable information about marketing activity and how users move around the website. These cookies are used to provide information on website performance and don't collect or store personal information. Website visitors may opt out of these settings through Ad Settings on Google, or by using the Google Analytics Opt-out browser extension.
5. Complaints and concerns
If you have any concerns about Ikigai Contractors's handling of personal information, please contact us via our website contact form. Access requests must be in writing and resolution of concerns will be sought as promptly as possible.
6. Changes to Ikigai Contractors privacy policy
Ikigai Contractors may modify or amend this policy at any time provided the policy still complies with the relevant privacy legislation. Information will be held and used in accordance with the privacy policy, as amended from time to time. Formal notice of amendments will not ordinarily be given, but the latest version of the policy can be accessed via the Ikigai Contractors website.